At Royal Metal Card, we take pride in delivering professionally customized metal cards with careful attention to detail, craftsmanship, and quality control. This Quality Assurance Policy explains what customers can expect from our customization services. Every metal card is produced using professional customization processes and inspected before shipment to help ensure quality, accuracy, and presentation standards are met.
Design Accuracy
Before production begins, customers are encouraged to carefully review all design details, including:
- Names
- Logos
- Artwork
- Text
- Card Colors
- Custom Design Elements
Once a design has been approved and production starts, changes may not be possible.
Quality Inspection
Each order is reviewed during production and before shipment to verify:
- Engraving Quality
- Design Placement
- Surface Finish
- Overall Appearance
- Packaging Presentation
Card Functionality
Our customization services focus on the physical appearance and presentation of the card.
Card functionality may vary depending on:
- Card Issuer
- Card Technology
- ATM Systems
- Payment Terminals
- Future Banking Updates
Royal Metal Card cannot guarantee compatibility with every ATM, POS terminal, payment system, or future banking policy.
NFC & Contactless Features
Certain premium metal card designs may not support NFC or tap-to-pay functionality. Customers should confirm functionality requirements before placing an order.
ATM Usage
Metal cards are designed to work with supported payment systems and ATM networks. However, some older ATM machines may not be optimized for metal cards.
Customers should use caution when inserting cards into older card readers and ATM systems.
Card Expiry Replacement Program
Royal Metal Card charges a one-time customization fee.
If a customer’s bank issues a replacement card due to expiration, we may provide a replacement metal card customization service at no additional customization charge.
To qualify, customers must:
- Return the previous metal card
- Provide their original order ID
- Allow us to verify the original order in our records
Shipping fees may still apply.
What Is Not Covered
This policy does not cover:
- Banking policy changes
- ATM compatibility issues
- Payment terminal limitations
- Customer misuse
- Normal wear and tear
- Damage caused by third parties
- Unauthorized modifications
Customer Support
If you experience an issue related to your order, please contact our team. We will review the situation and work with you to identify an appropriate solution whenever possible.
Contact Us
For questions regarding our quality standards, workmanship, or customer support, please contact Royal Metal Card before placing your order.
By placing an order, you acknowledge and agree to this Quality Assurance Policy.