At Royal Metal Card, every metal card is customized and manufactured specifically for each customer. Because our products are personalized and made to order, please review this policy carefully before placing an order.
All metal cards are custom-made based on the customer’s selected design, personalization, and specifications. Due to the customized nature of our products, completed orders are generally non-refundable.
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Orders may be canceled before production begins. Once the customization, engraving, or production process has started, the order can no longer be canceled.
If you need to request a cancellation, please contact our team as soon as possible after placing your order.
Refunds may only be considered in the following situations:
Any approved refund will be processed using the original payment method whenever possible.
Refunds are not available for:
Customers are responsible for reviewing and approving design details before production. Royal Metal Card is not responsible for errors in customer-provided names, artwork, logos, text, or design files after approval has been given.
Customers are responsible for confirming card compatibility before placing an order. While we provide guidance whenever possible, compatibility may vary depending on the card issuer, card design, ATM, payment terminal, or future banking changes.
Our metal cards are designed to work with supported payment systems and ATMs. However, some older ATM machines or card readers may not be compatible with metal cards due to their physical construction.
Royal Metal Card cannot provide refunds based on ATM or terminal compatibility limitations outside our control.
Certain premium metal card designs may not support NFC or tap-to-pay functionality. Customers are encouraged to confirm compatibility and functionality requirements before ordering.
If you receive a damaged product or an order that differs from your approved design, please contact us within 7 days of delivery. Our team will review the issue and determine an appropriate solution.
Royal Metal Card is not responsible for shipping delays caused by carriers, customs inspections, weather conditions, or other circumstances beyond our control.
If you have questions regarding cancellations, refunds, or order issues, please contact our support team before placing your order.
By placing an order with Royal Metal Card, you acknowledge that you have read and agreed to this Refund & Cancellation Policy.
