At Royal Metal Card, our support does not end after your order is delivered. We are committed to assisting customers with order-related questions, replacement requests, compatibility inquiries, and post-purchase support whenever possible. We strive to provide responsive and professional support before, during, and after every order. Customers can contact our team if they require assistance related to their custom metal card.
After-Sales Support Policy
After Sales Support
Order Assistance
If you have questions regarding your completed order, our team is available to help with:
- Order Verification
- Product Information
- Design Questions
- Compatibility Inquiries
- General Customer Support
Card Expiry Replacement Program
We charge a one-time customization fee for eligible metal card conversions.
If your bank issues a replacement card due to expiration, Royal Metal Card may provide a new metal card customization service at no additional customization charge.
To qualify, customers must:
- Return the previous metal card
- Provide the original Order ID
- Allow us to verify the order in our records
Additional shipping charges may apply.
Replacement Requests
If you receive a new bank-issued card and wish to continue using your existing design, our team can review available replacement options based on your original order.
Replacement eligibility is subject to order verification.
Design Record Verification
To maintain accuracy and consistency, customers requesting support or replacement services may be asked to provide:
- Original Order ID
- Name Used For The Order
- Contact Information
- Proof Of Purchase (if required)
This helps us locate and verify order records.
Product Questions
Customers are welcome to contact us regarding:
- Card Compatibility
- Metal Card Features
- Design Options
- Materials
- Card Care Recommendations
- General Usage Questions
Compatibility Support
We are happy to provide compatibility guidance whenever possible. However, compatibility may vary depending on card issuers, banking systems, payment terminals, ATM networks, and future card technology updates.
What After-Sales Support Does Not Cover
Our support services do not cover:
- Banking Issues
- Account Problems
- PIN Resets
- Online Banking Access
- Card Issuer Policies
- Financial Transactions
Customers should contact their bank directly for these matters.
Customer Privacy
Royal Metal Card respects customer privacy and banking security.
We never request:
- PIN Numbers
- Banking Passwords
- Online Banking Credentials
- Security Codes
- Account Login Information
Customers should never share sensitive banking information with our team.
Contact Support
If you need assistance with an existing order, replacement request, or general inquiry, please contact our support team.
We are committed to helping customers get the most from their Royal Metal Card experience.